General Manager Optical Job – Wilmette, IL

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Why You'll Love This Job

Company Overview:

Discover a rewarding career with Big City Optical, a premier optical retail establishment committed to delivering top-notch eyewear products and unparalleled customer service. Explore our diverse selection of high-quality eyeglasses, sunglasses, and contact lenses. As we expand, we are seeking a talented Optical Retail General Manager to lead our team and elevate the success of our optical retail operations.

Position Overview:

Our team is growing, and we are hiring an experienced Optical Retail General Manager to oversee and manage our Optical Retail Store. In this role you will drive exceptional customer satisfaction, manage day – to – day operations and lead and develop a team of dedicated optical professional. In this role you will be responsible for the following: 

Responsibilities

  • Recruit, train, mentor and supervise a high-performing team of optical associates.
  • Foster a positive work environment encouraging collaboration, accountability, and professional growth.
  • Set sales targets and motivate staff to meet and exceed those goals.
  • Prepare various promotional materials and in-store displays.
  • Ensure staff are well versed in Big City Optical’s value proposition and are comfortable communicating and evangelizing it with clients.
  • Prepare schedules and ensure they are communicated and adjusted, when needed, in a timely manner to meet staff coverage objectives.
  • Lead staff meetings and cascade communications from leadership to ensure all associates stay informed.
  • Manage store budgets, maintain financial records and report to the district manager on trends and recommendations based on sales trends and spend management.
  • Stay informed on industry trends and technologies and leverage that information to develop teams’ knowledge and skills.
  • Oversee stock levels and work with the inventory specialist to order new eyewear products and merchandising as needed. Participate in off hours inventory count work as needed.
  • Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution.
  • Manage staff conflicts, complaints, and problems.
  • Ensure compliance with various health and safety regulations.
  • Collaborate with the head office to ensure store location.
  • Additional responsibilities as assigned to support the overall success of the store.

Skills & Qualifications

  • High School Diploma or GED, college degree preferred.

  • 3 years of experience in retail supervisory roles with a track record of achieving sales targets

  • Excellent interpersonal communication skills

  • Exceptional customer service skills and commitment to a positive shopping experience

  • Knowledge of eyewear products, industry trends and optical technologies

  • Ability to stay organized and manage time effectively.

  • Strengths in leadership, management, team building, and proactive problem-solving

  • Adhere to company policies on attendance, dress code and workplace safety.  

  • Capability to thrive in a fast-paced and oftentimes high-pressure environment.

  • Numerical and analytical knowledge to properly manage cash and financial records.

  • Proficiency in office productivity technologies (Microsoft, G-Suite etc.) and the ability to learn and use new technologies for day-to-day patient and business transactions.

  • Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.




Start today at Big City Optical! Apply now for an exciting opportunity to showcase your skills in optical retail management. Elevate your career with us as we provide top-notch eyewear solutions to our valued customers across Chicagol

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Job Number: 143193

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