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Assistant Manager Optical JobWilmette, IL
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Why You'll Love This Job
Do you enjoy interacting and connecting with patients? Are you passionate about providing best-in-class vision services? Join the Big City Optical team today in this Assistant Manager position at our Plaza del Lago/Chicago location!
In this role, you must be organized, self-motivated, detail oriented and customer service focused. You will be responsible for selling eyewear products and handling administration duties to a loyal customer base where patient care always comes first. The assistant manager assists the General Manager with developing and managing promotions, ordering merchandise and managing all operational aspects of running the business. In addition to the day-to-day tasks, the assistant manager will hire and train sales associates to work on the floor as well as be adept at organizing and solving problems.
When you join Big City Optical, you become part of a collaborative team in a relaxed atmosphere that shares your passion for providing care with a personal touch to the members of our community.
Benefits Include:
In this role, you must be organized, self-motivated, detail oriented and customer service focused. You will be responsible for selling eyewear products and handling administration duties to a loyal customer base where patient care always comes first. The assistant manager assists the General Manager with developing and managing promotions, ordering merchandise and managing all operational aspects of running the business. In addition to the day-to-day tasks, the assistant manager will hire and train sales associates to work on the floor as well as be adept at organizing and solving problems.
When you join Big City Optical, you become part of a collaborative team in a relaxed atmosphere that shares your passion for providing care with a personal touch to the members of our community.
Benefits Include:
- Paid Time Off
- Medical, Dental, & Vision Insurance
- 401K Plan with 10% Matching!!
- Employee Discounts
- Free Annual Exam!
Responsibilities
- Assist the general manager in organizing, planning, and implementing strategies to drive growth and efficiency of the store operations.
- Coordinate operations and ensure schedules are received to meet staff coverage objectives.
- Supervise and motivate staff to meet and exceed store goals.
- Monitor retail operating costs, budgets, and resources.
- Support the recruitment process for open roles in the store and assist with training & development.
- Ensure staff are well versed in Big City Optical’s value proposition and are comfortable communicating and evangelizing it with clients.
- Communicate with clients and evaluate their needs and specifications.
- Proactively listen to clients and look for opportunities to exceed their expectations.
- Assist clients with frame selection.
- Educate on lens options.
- Ensure the store operations adhere to the company’s policies and guidelines.
- Participate in off hours inventory count work as needed.
- Create reports, analyze, and interpret retail data to assist the General Manager with District Reporting
- Process payments and maintain order and patient care systems as required.
- Additional responsibilities as assigned to support the overall success of the store.
Skills & Qualifications
- High School diploma or equivalent experience
- Experience in retail service or sales
- Excellent customer service
- Proficiency in office productivity technologies (Microsoft, G-Suite etc.) and the ability to learn and use new technologies for day-today patient and business transactions.
- Ability to effectively train and motivate sales associates.
- Excellent organizational, collaboration, problem-solving, project management and communication skills
- Ability to stay on top of industry trends.
- Adhere to company policies on attendance, dress code and workplace safety.
- Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.
- Experience working in an optical dispensary. (required)
- Multilingual Preferred not required - fluent in English and Spanish
